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JAGUAR GETAWAY TO NAPA VALLEY
JAGUAR IS TOPS FOR THE SECOND CONSECUTIVE YEAR IN J.D. POWER AND ASSOCIATES 2008 CUSTOMER SERVICE INDEX (CSI) STUDY
IRVINE, Calif., July 17, 2008 – Maintaining its reputation of providing superior dealer service in the U.S., Jaguar North America is proud to announce its number one ranking in the J.D. Power and Associates 2008 Customer Service Index (CSI) StudySM.
For the second consecutive year, Jaguar claims the number one position in the study which measures customer satisfaction with dealer service during the first three years of ownership.
"This is an outstanding performance by our dealers," said Mike O'Driscoll, managing director of Jaguar Cars. "When you consider the current economic situation in the U.S., our dealer network has again proved they can rise to the challenge and provide what we believe is regarded as the best customer service in the business."
"Customer service excellence requires an outstanding team and commitment," said Gary Temple, senior executive vice president North American operations. "Jaguar's number one ranking again in the J.D. Power and Associates Customer Service Index (CSI) StudySM is a reflection of the passion of our employees, our dealers, and their personnel."
"To rank top in customer service, following our recent ranking in the 2008 J.D, Power and Associates APEAL StudySM demonstrates again that Jaguar offers products that customers enjoy and that our dealers are committed to delivering an outstanding customer service experience."
The Study, now in its 28th year, measures the customer satisfaction of vehicle owners who visit the dealer service department for maintenance or repair work during the first three years of ownership. The 2008 CSI Study is based on responses gathered between January and April 2008 from 87,302 owners and lessees of 2005 to 2007 model-year vehicles and measures service initiation, service advisor, in-dealership experience, service delivery, service quality and user-friendly service.
About Jaguar
Since the company was founded in 1922, Jaguar Cars has evolved from the production of motorcycle sidecars to become one of the world’s premier manufacturers of luxury saloons and sports cars.
Jaguar designs, engineers and manufactures all its three model lines - the, XF and XJ saloons and the XK sports car - in the UK at the company's Castle Bromwich plant in Birmingham.
Jaguar, which employs some 7,000 people, is a major wealth generator for the UK, exporting 70% of production to 63 countries around the world.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
Article below is reprinted with permission from the 2008 January/February issue of BC Magazine:
Bergen County is home to countless great and successful businesses, many of which have been around for generations. In this article, and in upcoming issues as well, we’ll be showcasing some of our area’s most dynamic and vital entrepreneurs and their businesses. All help to prove what a great wealth of wonderful, resourceful, creative and long-standing establishments Bergen County has to offer its residents.
Bergen Jaguar: A Class Act
“Even when we lived in a middle-class neighborhood, my parents’ home always looked as if we had company,” says Dennis Squiteri with a laugh, as he explains how his “car-crazy” father loved to accumulate automobiles. “Our driveway actually looked like a car lot with a ’57 Cadillac, ’57 Chevy Bel Aire, ’56 Thunderbird, ’58 Corvette and a ’55 Buick all parked in tandem.” His dad’s passion for all things automobile
ultimately led to father and son teaming up to acquire a prominent Jaguar dealership, growing that company and catering to a prestigious roster of clients the likes of Spike Lee, Danny Aiello, Little Kim, Missey Elliot, along with numerous sports stars, CEOs and chairmen of local and global corporations.
The owner and managing director of Bergen Jaguar, Squiteri recalls his transition into cardom. “Back when the dealership was called Rally Motors, my dad, who was looking to add a sports car to his collection, happened to pull into the lot driving a huge Cadillac. One of the salesmen made a comment about the ‘big tub’ he was driving, and slightly offended, my father asked to see the owner. Both men met, struck up a fast, long-lasting friendship that eventually led to us acquiring the business.”
Originally, Jaguar Corporation was against the acquisition, since the new
owners had little or no experience in the field. “We were shopping center developers,” explains Squiteri. “However, as successful entrepreneurs, we knew how to run a business; we understood the fundamentals of customer satisfaction, building trust and working an honest deal. In addition, we had the financial backing to take over the beautiful Paramus location and, in keeping with a traditional British image, design a distinctive, woodsy, English cottage building, which is not stuffy, but elegant and classy, a perfect environment to house Jaguars.” In the end, corporate ultimately supported the deal, and the father/son team
set about the process of introducing themselves to customers, bringing up the level of customer satisfaction, renovating the property to house more inventory and a pre-owned showroom, and in January 2002, adding a second “more intimate” location on Grand Avenue in Englewood.
A winning combination from the getgo, Bergen Jaguar prospered under Squiteri’s management. Garnering many awards for exceptional service, the fivetime winners of the Pride of Jaguar (given for excellence in customer satisfaction) have also consistently placed among the top 10 dealerships in the country. Even more than awards, perhaps a true measure of Bergen Jaguar’s success is the fact that most of the sales consultants have been with the company for time periods unheard of at other dealerships (more than 20 years in many cases). And, since the company only sells and services Jaguars, these salespeople are automatically among the best experts in the industry.
“This car is not for everybody,” asserts Squiteri, the father of two daughters who recently celebrated his 31st wedding anniversary. “There’s a certain aura of exclusivity about Jaguars. Beautiful, fast and sleek, they are always in style, and devotees are definitely in a class of their own. They are people who love life, name their cars and even bring their pets into our dealerships. We like to spoil them with personalized, luxury service, and have been known to really go out on a limb and do the unusual for our customers.” That would include perks such as sneaking Jaguars into people's driveways and tying large bows on top to surprise clients' spouses or the standard practice of hand-washing and vacuuming every serviced vehicle. “We’ve dropped off dry-cleaning left in a car being serviced, even made a stop on a test-drive so a prospective client could get his little daughter ice cream,” says Squiteri, who mandates a company-wide philosophy of “treating customers as you would want to be treated.”
Given that level of personalized attention, it should come as no surprise that Bergen Jaguar clients are extremely loyal. “We aim to keep it that way,” exclaims Squiteri. “It’s not just one car lease or purchase we're after; we want to retain our clients for life, along with their family members and friends.” And while he laments the loss of his partner and father, who passed away at age 92, in his honor, Squiteri considers it a privilege to carry on the proud heritage of Jaguar to a new generation.
Click the photo above and on the right for event photos >
THE XF REVEAL EVENT AT BERGEN JAGUAR
A searchlight piercing the cloudy snowy night sky and about a dozen valet attendents welcomed Bergen Jaguar's guests on January 17th. The shop was turned into a nightclub and attendees celebrated the unveiling of the all-new 2009 Jaguar XF. Event Photos #1 / Event Photos #2
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THE XF EVENT AT THE ESQUIRE MAGAZINE PENTHOUSE The views were plenty and equally stunning -- from the all-new XF parked in the entrance court to the view of the Central Park and the Manhattan skyline. Esquire Magazine hosted an evening of fun in their nine million dollar penthouse on Central Park. The Jaguar XF's styling takes cues from Jaguars of past but also includes the latest in technology available. Reserve yours for March delivery now!
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BERGEN JAGUAR'S DENNIS SQUITIERI ATTENDS THE 2007 FRANKFORD AUTO SHOW The all-new Jaguar XF was unveiled at the world's auto show this year in Frankford Germany. Dennis wasn't about to miss one of the first opportunities to see the XF which is coming to the states this March. Find out more about the XF by speaking with a Bergen Jaguar sales representative.
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BERGEN JAGUAR UNVEILS THE XKR AT NEIMAN MARCUS Bergen Jaguar recently introduced the XKR, the fastest Jaguar motorcar in current production at Neiman Marcus at the Garden State Plaza. Several Jaguar corporate product specialists gave the crowd a quick update on how the supercharged 420 horsepower engine works so well within an all-aluminum body in either coupe or convertible format. There was a wine-tasting and live music with Neiman Marcus models showing off the latest fashions. The XKR is a truly spectacular motorcar and an example on how Jaguars have consistently produce gorgeous cars that combine the best in luxury with the most thrilling performance available.
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THE JAGUAR C-XF CONCEPT CAR “Great Jaguars turn heads in the street. They make people stop and pay attention. They evoke instant desire. That’s what the C-XF does and that’s what the next generation of Jaguars will do.” Ian Callum, Director of Design, Jaguar Cars. JAGUAR C-XF WINS BEST IN SHOW AT THE 2007 NORTH AMERICAN INTERNATIONAL AUTO SHOW The C-XF concept car signals the onset of a new era for Jaguar. A stunning, four-door sports saloon which blends purity with unmistakable dynamism, the C-XF is a clear indication of the design direction that the next generations of Jaguar saloons will take. As a striking interpretation of the design values that are the bedrock of every great Jaguar, the C-XF is wholly contemporary yet succeeds in paying homage to its renowned predecessors. The C-XF is a performance-oriented sports saloon that is still inherently practical and capable or carrying four people in total comfort, it has an edginess that exudes a sense of underlying menace and of course, luxury.
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(Click here or on Photos for More Info) July 18, 2006: The British International Motor Show in London . The unveiling of Jaguar's most technically advanced and grandest champion, the all-new 2007 XKR. Our fastest production sports car yet, superbly engineered and masterfully crafted, with blistering performance. Convertible or coupe, this dramatic and daring road machine makes its presence known with an aggressive stance, superb R Performance detailing, and an unyielding sense of purpose. Be among the first to get a closer look. Beneath the XKR's all-aluminum hybrid monocoque body lie its heart and soul: an Eaton-supercharged 420 hp, 4.2 liter V8. Explosively fast off the line, yet precise and assured. The control of the XKR is quite literally at your fingertips with six speed sequential paddle shifting. At 0 to 60 in 4.9 seconds, the XKR is tuned for heart-pounding performance. The XKR is lighter, yet stronger. Rigid, yet more nimble. Athletic and breathtakingly beautiful. Aggressive, yet beautifully styled, the XKR demands your immediate attention. Precision-crafted design is evident in the unique front bumper with aluminum-finish mesh grill, standard 19" and available 20" alloy wheels, and sculpted aluminum-finish power vents. A flawlessly trimmed interior, in your choice of wood or aluminum weave, awaits your entry and command. You sit in, not on, the bolstered, leather-covered seating surfaces. In this cockpit, control comes with comfort. |
SATURDAY NIGHT FEVER AT BERGEN JAGUAR
About 300 Bergen Jaguar clients and friends celebrated the release of the new 2007 XK with a throw-back to the 70's.
A John Travolta impersonator got the dance floor moving while guests enjoyed 70's fare, music and costumes. Vintage Jaguars where on display including the E-TYPE popular in the late 60's and 70's and one of the main inspirations for the 2007 XK design.
BERGEN JAGUAR CLIENTS VISIT THE 2006 NYC AUTO SHOW TO SEE THE ALL-NEW 2007 XK
A number of Bergen Jaguar clients got up a bit earlier on Saturday April 15th to take a motor-coach to the Jacob Javitz convention center for the 2006 New York Auto Show.
One of the features of the show was the all-new aluminum 2007 Jaguar XK coupe and convertible which was unveiled at 9:00AM. To schedule your test-drive call us at 201.444.7900.
PREVIOUSLY IN BERGEN JAGUAR NEWS
Bergen Jaguar : 666 Route 17 North : Paramus : NJ : 07652 : Toll Free 800.863.3232. Local 201.444.7900 Fax 201.445.2003